Spherenet | Help

Login Support

If you cannot sign in, use password recovery and complete your email OTP flow before retrying.

Quick Checklist

Live

Verify email OTP completion
Check token/session expiry
Retry on a clean browser session

Useful Data

Info

Auth: Bearer token OTP required

Organisation Access

Use the Join Organisation option on login to connect to your workspace context.

Common Fixes

Confirm invite is accepted
Ensure account is linked to org
Refresh session after role changes

Expected Context

Session context example

{
  "user": { "id": "...", "orgId": "..." },
  "roles": ["admin"],
  "permissions": ["apps.view"]
}

Security Questions

For suspicious activity or account safety concerns, contact platform support immediately and revoke active sessions.

Immediate Actions

Force sign-out all sessions
Rotate credentials and reissue token
Confirm verification checklist state

Audit Fields

IP address User agent Last seen Session type

Getting Started

Sign in with your account.
Open available windows from the workspace sidebar.
Use settings to manage preferences and profile details.

Recommended First Steps

Complete verification checklist
Add at least one app
Apply preferred theme/profile setup

Service Status & Incidents

Track availability and active incident updates on the public status channel.

status.spherenet.co.za

Incident Workflow

Acknowledge event
Publish user impact scope
Post mitigation + next update ETA

Report Template

Incident update payload

{
  "incident": "auth-latency",
  "severity": "major",
  "status": "investigating",
  "nextUpdateInMin": 30
}

Advanced Examples & Data

Use synthetic test data for development and QA workflows. Avoid uploading real customer data to test environments.

Profile Verification Example

Example

Checklist response

{
  "status": "PENDING",
  "checks": {
    "emailVerified": { "done": true },
    "profilePicture": { "done": false },
    "atLeastOneApp": { "done": true }
  }
}

Sessions Example